Terms and Conditions
Shipping Policy
All items are made to order in Texas. All orders are shipped after processing (5-10 business days excluding holidays and weekends). Orders placed on Friday, or the weekend will be processed on the following Monday. The order processing time refers to the time period from when we remove a product from our inventory, manually prepare it (e.g. hand-pressing, packing), and finalize the order for shipment to you. Please allow 5 business days from the ship date before you email about your order. We typically get orders out faster than 5-10 business days and you will receive a shipping notification email once your order ships with a tracking number.
Shipping Cost
Shipping costs can vary widely depending on several factors such as the store's location, the buyer's location, shipping method chosen (standard, expedited, express), the weight of the order, and any ongoing promotions or discounts. We have provided shipping cost details during your checkout process so that you can review and select the most suitable shipping option based on your preferences and urgency.
Damaged/Broken
So sorry that your item arrived damaged! Unfortunately, we cannot control what happens to an order once it is picked up by the shipping carrier for delivery. If you receive a damaged item, please contact us within 48 hours of delivery to submit a claim. Please provide us with your order number and photos of the damaged item(s) and box in which the order was shipped. Once all the information and photos are received, we will then issue a replacement order. If you message us after 48 hours, we cannot replace your item.
Lost Package
The Art of Mugs™ is not responsible for lost, damaged in mail or stolen items once shipped. Once these delivery and tracking numbers have been provided, all customers must contact their local post office for any and all status updates.
Refund/ Return Policy
All items are final sale, we do not offer returns, refunds, or exchanges but If you have any questions, problems, or concerns about your order, please don't hesitate to contact us.
Disclaimer
All items are handmade with care. Slight variations in color, placement, or design may occur, making each piece unique. Colors may appear slightly different depending on screen settings.
Apparel sizing and garment shades may vary slightly depending on the manufacturer and production batch. Printed or heat-applied designs may naturally show minor variations and may fade or wear over time with normal use and washing.
Please follow all care instructions included with your product to help preserve the quality and design. Glass products should be handled with care and are not intended for extreme temperature changes. Sudden exposure to very hot or very cold temperatures may cause glass to crack or break.
Items containing small parts, charms, patches, or decorative pieces may pose a choking hazard and are not intended for children under 3 years old. Some products may contain adhesives, metal pieces, chains, or decorative elements that can become loose with improper use.
The Art of Mugs™ is not responsible for damage, injury, or breakage caused by improper care, misuse, or failure to follow product care instructions.